CareLuminate Quality and Safety Report
Edward W Sparrow Hospital
1215 E MICHIGAN AVENUE
LANSING, MI
(517) 364-1000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
65%
Below Average: Bottom 50% Hospital
Based on 65% of 1,697 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
64%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Edward W Sparrow Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Not recommending hospital, ED unit lacking, insufficient patient care.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Quality of care depends on doctor and nurse, bad ones leave you out of luck, same for any hospital.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
Excellent care, well staffed.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Nurses Say it Straight
These comments are not from nurses at Edward W Sparrow Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Not recommending hospital, ED unit lacking, insufficient patient care.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Quality of care depends on doctor and nurse, bad ones leave you out of luck, same for any hospital.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
Excellent care, well staffed.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Challenging to deliver quality care due to staffing, supplies, and equipment, but ultimately good care is provided.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Edward W Sparrow Hospital has an average overall patient satisfaction rating according to CMS HCAHPS patient ratings and quality data. However, it is important to note that the hospital has a long ER wait time, with an average wait time of over 3 hours for patients to be seen and treated. Additionally, the hospital does not perform well in effectively treating conditions like pneumonia, resulting in a higher likelihood of patients needing to return to the hospital for further treatment.
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