CareLuminate Quality and Safety Report
Mclaren Macomb
1000 HARRINGTON ST
MOUNT CLEMENS, MI
(586) 493-8000
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
41%
Warning: Bottom 5% Hospital
Based on 41% of 587 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
35%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mclaren Macomb but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Provide excellent care despite short-staffed. Full confidence in our nurses to care for my family members.
Better seek care elsewhere. Staffing issues, overwhelmed staff, unable to establish connection with patients.
Hardworking staff, but apparent staffing issues; patients feel rushed, lack downtime, and may have delayed assistance.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Quality of care at the hospital is a 5/10; provider-dependent. Some are knowledgeable and provide great care, others, especially new grads, may not. Pandemic exposed weaknesses, need proper fixes.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Truly exceptional care, hardworking team, life-saving efforts, amazing unity.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Nurses Say it Straight
These comments are not from nurses at Mclaren Macomb but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Provide excellent care despite short-staffed. Full confidence in our nurses to care for my family members.
Better seek care elsewhere. Staffing issues, overwhelmed staff, unable to establish connection with patients.
Hardworking staff, but apparent staffing issues; patients feel rushed, lack downtime, and may have delayed assistance.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Quality of care at the hospital is a 5/10; provider-dependent. Some are knowledgeable and provide great care, others, especially new grads, may not. Pandemic exposed weaknesses, need proper fixes.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Truly exceptional care, hardworking team, life-saving efforts, amazing unity.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
According to CMS HCAHPS patient ratings and quality data, Mclaren Macomb has received low overall patient satisfaction. Patients have reported significant challenges with staff responsiveness to their needs, as well as difficulties in communication regarding their medications. Additionally, concerns have been raised regarding the cleanliness of the hospital, as well as the ability to have a quiet rest while admitted. The hospital's mortality rates are average across all measured categories. It is important to note that the hospital has a long emergency room wait time, with patients waiting over 3 hours on average to be seen and treated.
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