CareLuminate Quality and Safety Report
Oaklawn Hospital
200 N MADISON
MARSHALL, MI
(269) 781-4271
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
71%
Above Average: Top 50%
Based on 71% of 409 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
71%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Oaklawn Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Quality of care good, but understaffed like all hospitals.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Depends on the person they see.
Quality is good at times, but staffing issues are decreasing overall care quality.
Nurses Say it Straight
These comments are not from nurses at Oaklawn Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Quality of care good, but understaffed like all hospitals.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Depends on the person they see.
Quality is good at times, but staffing issues are decreasing overall care quality.
Highly skilled and dedicated medical staff, definitely recommend hospital for loved ones, especially in the Emergency Department.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Oaklawn Hospital consistently receives high ratings for overall patient satisfaction, indicating that patients are generally pleased with the quality of care provided. The hospital performs at an average level in terms of mortality rates, with no significant deviations from expected outcomes. While the ER wait time is average, patients can expect to be seen and treated within a reasonable timeframe of 2-3 hours. However, one area of concern is the hospital's struggle with high infection rates, suggesting a need for improvement in this particular aspect of patient care.
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