CareLuminate Quality and Safety Report
Mclaren Oakland
50 N PERRY ST
PONTIAC, MI
(248) 338-5000
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
54%
Concerning: Bottom 10% Hospital
Based on 54% of 376 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
51%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mclaren Oakland but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Quality of care varies depending on staff. ER can be challenging, but cardiology team provides excellent care. MedSurg floors can be rough, with potential for things to be overlooked if not severely ill.
Nurses Say it Straight
These comments are not from nurses at Mclaren Oakland but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Quality of care varies depending on staff. ER can be challenging, but cardiology team provides excellent care. MedSurg floors can be rough, with potential for things to be overlooked if not severely ill.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mclaren Oakland has received low overall patient satisfaction ratings according to the CMS HCAHPS patient ratings and quality data. Patients have reported that the care team at the hospital can be slow at times in meeting their needs. In terms of measured mortality rates, the hospital performs at an average level. However, Mclaren Oakland stands out for its low emergency room wait and treatment time, which is less than 2 hours. It is important to note that the hospital does struggle with high infection rates.
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