CareLuminate Quality and Safety Report
Ascension Genesys Hospital
ONE GENESYS PARKWAY
GRAND BLANC, MI
(810) 606-5000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 1,362 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Ascension Genesys Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
We provide good care, but sometimes lack sufficient CNAs.
Good care for loved ones at this hospital.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Hospital quality good, but for specialized care (cardiology, oncology), suggest KU or Saint Luke's.
Nurses Say it Straight
These comments are not from nurses at Ascension Genesys Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
We provide good care, but sometimes lack sufficient CNAs.
Good care for loved ones at this hospital.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Legacy Emanuel is recommended for family members, good outcomes with sick patients; trust in providers. Good with trauma patients, neuro trauma care. Not recommended for cancer patients.
Understaffed, heavy workload, quality of care affected, delayed meals, inability to turn patients, delayed bathing, less attention given.
nervous, worried, lengthy stay, delays, good outpatient and telemedicine care
Hospital quality good, but for specialized care (cardiology, oncology), suggest KU or Saint Luke's.
Absolutely the best place in the county to have a baby, confident in the care, excited for my grandchild's birth.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Ascension Genesys Hospital is an institution that provides average overall patient satisfaction. Furthermore, it exhibits average performance in every measured mortality rate. It is worth noting that the hospital's emergency department experiences relatively long wait times, with patients waiting for over three hours on average to be seen and treated. Additionally, Ascension Genesys Hospital struggles with effectively treating conditions such as heart failure and pneumonia, leading to a higher rate of patients returning for further care. Nonetheless, the hospital performs above the average in terms of preventing infections among its patients.
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