CareLuminate Quality and Safety Report
Ascension Macomb Oakland Hosp-Warren Campus
11800 EAST TWELVE MILE ROAD
WARREN, MI
(586) 573-5000
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
53%
Concerning: Bottom 10% Hospital
Based on 53% of 2,130 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
50%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Ascension Macomb Oakland Hosp-Warren Campus but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Hospital care poor. Wouldn't recommend. Understaffed. Administration doesn't care. Overwhelming number of patients makes it difficult to provide proper care.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
"Tell them to run. Go somewhere else. Maybe try Covenant."
Hardworking staff, but apparent staffing issues; patients feel rushed, lack downtime, and may have delayed assistance.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Not recommending hospital, ED unit lacking, insufficient patient care.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Nurses Say it Straight
These comments are not from nurses at Ascension Macomb Oakland Hosp-Warren Campus but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Hospital care poor. Wouldn't recommend. Understaffed. Administration doesn't care. Overwhelming number of patients makes it difficult to provide proper care.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
"Tell them to run. Go somewhere else. Maybe try Covenant."
Hardworking staff, but apparent staffing issues; patients feel rushed, lack downtime, and may have delayed assistance.
People I work with are caring and professional. Concerned about staffing and patient care, advocating for safe ratios.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Not recommending hospital, ED unit lacking, insufficient patient care.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Quality of care in our hospital depends on specific service and unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Ascension Macomb Oakland Hosp-Warren Campus suffers from low overall patient satisfaction, as reported by CMS HCAHPS patient ratings. Patients have indicated that the care team can be slow in meeting their needs, leading to potential challenges with timely care. Communication about medications has also been flagged as an issue by patients. Moreover, concerns have been raised by patients regarding the ability to have quiet rest while in the hospital. Additionally, the hospital has a long average ER wait time of over 3 hours for patients to be seen and treated. Despite performing poorly in treating conditions such as heart failure and pneumonia, resulting in higher readmission rates, the hospital excels in its efforts to prevent infections among its patients.
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