CareLuminate Quality and Safety Report
Trinity Health Grand Haven Hospital
1309 SHELDON RD
GRAND HAVEN, MI
(616) 842-3600
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 121 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Trinity Health Grand Haven Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Decent quality of care in our hospital.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Quality is good at times, but staffing issues are decreasing overall care quality.
Nurses Say it Straight
These comments are not from nurses at Trinity Health Grand Haven Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Decent quality of care in our hospital.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Quality is good at times, but staffing issues are decreasing overall care quality.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Trinity Health Grand Haven Hospital's quality of care can be summarized as follows. The hospital achieves average overall patient satisfaction ratings, indicating a moderate level of contentment among patients. While the hospital maintains an average performance in terms of mortality rates, no exceptional outcomes are recorded in this regard. However, one notable concern is the hospital's prolonged emergency room (ER) wait time, where patients typically wait for over 3 hours to be seen and treated. Additionally, Trinity Health Grand Haven Hospital faces challenges with high infection rates, indicating a need for further improvement in this area.
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