CareLuminate Quality and Safety Report
Hurley Medical Center
ONE HURLEY PLAZA
FLINT, MI
(810) 257-9000
Patient
Recommendation
Poor: Bottom 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
62%
Poor: Bottom 25% Hospital
Based on 62% of 370 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
61%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Hurley Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Truly good hospital with quality care; I would definitely encourage them to come.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Nurses Say it Straight
These comments are not from nurses at Hurley Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Truly good hospital with quality care; I would definitely encourage them to come.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Quality of care comparable to other hospitals in Kansas City, but not my top pick due to staffing issues.
Great care, chaotic unit, busy, but team works tirelessly to meet everyone's needs to the best of our ability.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Hurley Medical Center, while having a low overall patient satisfaction rate, demonstrates above-average performance in ensuring patients do not acquire infections during their hospital stay. However, patients have reported challenges regarding the hospital's cleanliness as well as the care team's ability to meet their needs promptly. The hospital's mortality rates are average across all measured areas. Additionally, one area of concern is the long wait time in the Emergency Room, where patients currently wait for over 3 hours on average to be seen and treated.
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