CareLuminate Quality and Safety Report
Memorial Healthcare
826 WEST KING STREET
OWOSSO, MI
(989) 723-5211
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
64%
Below Average: Bottom 50% Hospital
Based on 64% of 558 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
63%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Memorial Healthcare but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Very good care, small hospital, limited services, up-to-date facilities
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Level of care at hospital is outstanding
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Nurses Say it Straight
These comments are not from nurses at Memorial Healthcare but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Very good care, small hospital, limited services, up-to-date facilities
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Level of care at hospital is outstanding
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Memorial Healthcare maintains an average overall patient satisfaction. The hospital demonstrates efficiency in their emergency department, with patients being seen and treated within an average timeframe of 2-3 hours. Moreover, Memorial Healthcare excels in treating heart failure by preventing patients from returning to the hospital. However, the hospital struggles in treating pneumonia, resulting in patients needing to return for further care. Remarkably, Memorial Healthcare showcases exceptional efforts in preventing infections among its patients.
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