CareLuminate Quality and Safety Report
Borgess Medical Center
1521 GULL ROAD
KALAMAZOO, MI
(269) 226-7000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
67%
Below Average: Bottom 50% Hospital
Based on 67% of 1,145 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
67%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Borgess Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
We provide good care, but sometimes lack sufficient CNAs.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Quality of care in our hospital is great.
Cannot receive care here due to insurance.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Great care, but wouldn't recommend ER for family. Need to be a strong advocate. Lot of traveling/new nurses.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Nurses Say it Straight
These comments are not from nurses at Borgess Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
We provide good care, but sometimes lack sufficient CNAs.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Quality of care in our hospital is great.
Cannot receive care here due to insurance.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Great care, but wouldn't recommend ER for family. Need to be a strong advocate. Lot of traveling/new nurses.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
I would recommend this hospital for good quality care; I have worked and been a patient here.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Borgess Medical Center is rated average in terms of overall patient satisfaction. According to patient ratings, there are instances where the care team can be slow in meeting their needs. Additionally, the hospital experiences a long wait time in the emergency room, with patients having to wait over 3 hours on average to be seen and treated. However, Borgess Medical Center excels in treating conditions such as heart failure, reducing the need for patients to return to the hospital. Furthermore, the hospital does an exceptional job in ensuring that patients do not acquire infections during their stay.
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of Nurses Recommend to Their Loved Ones