CareLuminate Quality and Safety Report
UP Health System Portage
500 CAMPUS DRIVE
HANCOCK, MI
(906) 483-1000
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
81%
Strong: Top 20% Hospital
Based on 81% of 270 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
84%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at UP Health System Portage but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Hospitals aren't what you think they are, the reality is quite complex.
Decent quality of care in our hospital.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Nurses Say it Straight
These comments are not from nurses at UP Health System Portage but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Hospitals aren't what you think they are, the reality is quite complex.
Decent quality of care in our hospital.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
UP Health System Portage is a hospital that consistently earns high patient satisfaction ratings. Patients specifically applaud the excellent communication skills of the nursing staff, as well as their prompt responsiveness to their needs. Patients also note that their needs are met quickly and efficiently. Furthermore, patients express their appreciation for the hospital's cleanliness. While the hospital's mortality rates are average, it excels at preventing the need for readmissions by effectively treating conditions like heart failure and pneumonia. However, it is important to note that the hospital faces challenges in maintaining low infection rates. Overall, UP Health System Portage offers quality care with a strong emphasis on patient satisfaction and effective condition management.
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