CareLuminate Quality and Safety Report
MyMichigan Medical Center West Branch
2463 SOUTH M-30
WEST BRANCH, MI
(989) 345-6366
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
74%
Above Average: Top 50%
Based on 74% of 419 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
75%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mymichigan Medical Center West Branch but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Hospitals aren't what you think they are, the reality is quite complex.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Nurses Say it Straight
These comments are not from nurses at Mymichigan Medical Center West Branch but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Hospitals aren't what you think they are, the reality is quite complex.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Care is satisfactory; quality can vary depending on nurse and unit, but we genuinely strive for the best despite challenges.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mymichigan Medical Center West Branch is known for its high overall patient satisfaction. Patients have reported that the staff is prompt in responding to their needs and excellent in meeting those needs quickly. The hospital demonstrates average performance in every measured mortality rate. However, one area of concern is the long wait times in the emergency room, where patients wait for over 3 hours on average to be seen and treated. Additionally, the hospital faces challenges with high infection rates. These points highlight the need for improvement in addressing ER wait times and infection control.
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