CareLuminate Quality and Safety Report
Mercy Health Muskegon
125 E SOUTHERN
MUSKEGON, MI
(231) 726-3511
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 1,711 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Health Muskegon but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Very busy hospital, but does a good job taking care of patients. Constant growth with full rooms, sometimes wait for ER beds. Superior labor and delivery, NICU, and women's care compared to another facility.
Quality of care and patient satisfaction are top priorities- nurses and physicians value our work, active feedback improvement. Manager's exceptional at patient monitoring.
Recommended for cardiac care and having a baby, but concerns about GI care, suggesting to consider other options for general surgery.
Nurses Say it Straight
These comments are not from nurses at Mercy Health Muskegon but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Choose nurse and doctor carefully, no concerns when transferring patients to ICU or MedSurg.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Very busy hospital, but does a good job taking care of patients. Constant growth with full rooms, sometimes wait for ER beds. Superior labor and delivery, NICU, and women's care compared to another facility.
Quality of care and patient satisfaction are top priorities- nurses and physicians value our work, active feedback improvement. Manager's exceptional at patient monitoring.
Recommended for cardiac care and having a baby, but concerns about GI care, suggesting to consider other options for general surgery.
Exceptional nurses, hardworking doctors and staff, top-notch care, multitude of resources, best possible treatment. Very fortunate.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mercy Health Muskegon maintains an average overall patient satisfaction rating. However, it should be noted that the hospital experiences a prolonged emergency department wait time, with patients waiting for over 3 hours to receive initial care. Despite this, the hospital excels in treating conditions such as heart attacks and heart failure, effectively reducing the need for patients to return to the facility.
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