CareLuminate Quality and Safety Report
Mercy Health Saint Mary's
200 JEFFERSON AVENUE SE
GRAND RAPIDS, MI
(616) 685-5000
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 1,439 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Health Saint Mary's but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Care depends on placement and needs. Some units lack kindness and grace, impacting nursing team.
Quality of care okay, pretty good. Want my unit.
I would definitely refer someone I love to my hospital; the care here is truly excellent.
Shorter version: Excellent care, educated staff, doctors advocate for patients, interdisciplinary team, would recommend any unit for loved ones.
Confidently recommend our hospital for excellent care to anyone I love, we strive for quality.
We all go above and beyond to provide the best care. We are truly personable and genuinely care about our patients.
Complete confidence in quality of care, would recommend to loved ones.
Exceptional teamwork and highly trained staff ensure excellent, high-quality care for our patients in this hospital.
Level of comfort compromised, but care exceptional despite struggles with staffing and crowded hallways.
Nurses Say it Straight
These comments are not from nurses at Mercy Health Saint Mary's but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Care depends on placement and needs. Some units lack kindness and grace, impacting nursing team.
Quality of care okay, pretty good. Want my unit.
I would definitely refer someone I love to my hospital; the care here is truly excellent.
Shorter version: Excellent care, educated staff, doctors advocate for patients, interdisciplinary team, would recommend any unit for loved ones.
Confidently recommend our hospital for excellent care to anyone I love, we strive for quality.
We all go above and beyond to provide the best care. We are truly personable and genuinely care about our patients.
Complete confidence in quality of care, would recommend to loved ones.
Exceptional teamwork and highly trained staff ensure excellent, high-quality care for our patients in this hospital.
Level of comfort compromised, but care exceptional despite struggles with staffing and crowded hallways.
Depends on the floor. Some units are wonderful, manager is wonderful. Overall rating: 7.5 out of 10. Some units/outpatient clinics not recommended for loved ones.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Mercy Health Saint Mary's is notable for its high overall patient satisfaction rating. The hospital demonstrates average performance in terms of mortality rates across all measured areas. Additionally, patients can expect an average wait time in the emergency room, with an average duration of 2-3 hours for assessment and treatment. Despite this, the hospital falls short in effectively managing conditions such as pneumonia to prevent readmissions. However, Mercy Health Saint Mary's exceeds expectations by maintaining above-average standards in preventing infections among its patients.
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