CareLuminate Quality and Safety Report
Hillsdale Hospital
168 S HOWELL STREET
HILLSDALE, MI
(517) 437-4451
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
60%
Weak: Bottom 20% Hospital
Based on 60% of 262 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
58%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Hillsdale Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Decent quality of care in our hospital.
Highly recommended hospital for family members.
Nurses Say it Straight
These comments are not from nurses at Hillsdale Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Decent quality of care in our hospital.
Highly recommended hospital for family members.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Hillsdale Hospital consistently achieves high overall patient satisfaction ratings. Patients report that the staff is prompt and responsive to their needs, ensuring that their concerns are met in a timely manner. Additionally, the hospital excels in swiftly addressing patient requirements. Although the hospital's mortality rates are average, it prides itself on effectively treating conditions such as pneumonia, reducing the likelihood of readmissions. However, one area of concern is the hospital's long emergency room wait times, with patients waiting for an average of over 3 hours to be seen and treated. Furthermore, the hospital grapples with high infection rates, indicating the need for improvement in this aspect of care.
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