CareLuminate Quality and Safety Report
Trinity Health Oakland Hospital
44405 WOODWARD AVE
PONTIAC, MI
(248) 858-3000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 1,733 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Trinity Health Oakland Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Nurses Say it Straight
These comments are not from nurses at Trinity Health Oakland Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the hospital is doing a good job and worth mentioning that it is now a teaching hospital for doctors.
Exemplary care; competent nurses and doctors. I would choose St. Joseph for receiving care.
St. Joseph's: kind, helpful, and caring. They treat you like family to help you get well.
We care for our patients well, with attentive managers. As a newer nurse, I'm still learning.
"Extraordinary care in north tower. Patients on other floors don't receive the same level. DHR is the best hospital."
Good quality care, highly skilled doctors, respectful treatment of staff and patients.
Skilled nurses, extreme shortage, hesitant to refer family. Short-staffed, often 60%, 3 patients in ICU. Good community presence, corporate-driven focus on stakeholders.
Doing their best with limited resources, but some nurses don't care. Advocate for your family member or pull the nurse card. Mixed recommendations.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
Quality of care in our hospital is great.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Trinity Health Oakland Hospital has an average overall patient satisfaction rating. Patients have reported that the care team can be slow in meeting their needs at times. There have also been challenges reported regarding the cleanliness of the hospital. The hospital has average mortality rates in comparison to other hospitals. Additionally, the average ER wait time at this hospital is within the range of 2-3 hours. However, the hospital does not perform well in preventing conditions like pneumonia from requiring further hospitalization, although it performs exceptionally well in ensuring that patients do not acquire infections during their stay.
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