CareLuminate Quality and Safety Report
Lakeland Hospital, St Joseph
1234 NAPIER AVENUE
ST JOSEPH, MI
(269) 983-8300
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 767 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Lakeland Hospital, St Joseph but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Quality of care and patient satisfaction are top priorities- nurses and physicians value our work, active feedback improvement. Manager's exceptional at patient monitoring.
Very busy hospital, but does a good job taking care of patients. Constant growth with full rooms, sometimes wait for ER beds. Superior labor and delivery, NICU, and women's care compared to another facility.
Quality of care in our hospital depends on specific service and unit.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Quality of care varies at our hospital; some nurses are compassionate and dedicated, while others are motivated solely by pay.
Good hospital, caring doctors, competent nurses. Prefer over other hospitals. Some downsides, but Olathe tries to accommodate.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Nurses Say it Straight
These comments are not from nurses at Lakeland Hospital, St Joseph but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Quality of care and patient satisfaction are top priorities- nurses and physicians value our work, active feedback improvement. Manager's exceptional at patient monitoring.
Very busy hospital, but does a good job taking care of patients. Constant growth with full rooms, sometimes wait for ER beds. Superior labor and delivery, NICU, and women's care compared to another facility.
Quality of care in our hospital depends on specific service and unit.
"Depends on the unit. Would recommend hospital overall, but hesitant about the ED. Staff seems hardened and uncaring."
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Quality of care varies at our hospital; some nurses are compassionate and dedicated, while others are motivated solely by pay.
Good hospital, caring doctors, competent nurses. Prefer over other hospitals. Some downsides, but Olathe tries to accommodate.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Poor quality of care with patients arriving from the floor with bad IVs and covered in stool or urine, sometimes without a gown.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Lakeland Hospital, St Joseph demonstrates an average overall patient satisfaction, ensuring a quality care experience for patients. The hospital maintains an average emergency room wait time, with patients typically being seen and treated within 2-3 hours. Furthermore, the hospital excels in preventing infections, surpassing the average performance in ensuring patients remain infection-free during their stay.
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