CareLuminate Quality and Safety Report
Ascension Providence Hospital, Southfield And Novi
16001 W NINE MILE RD
SOUTHFIELD, MI
(248) 849-3011
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 2,318 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Ascension Providence Hospital, Southfield And Novi but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Would not recommend Kaiser Sunnyside Med Surg due to concerns about union page and staffing numbers.
Certain surgeons are better; overall hospital care is safe.
Nurses Say it Straight
These comments are not from nurses at Ascension Providence Hospital, Southfield And Novi but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Covenant is the best local hospital for care. Patients complain about the Harrison Campus nurses.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Overall care is great, but challenging due to new nurses and grads. More knowledge needed, experience is key.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Highly recommend hospital. Personal experience with quality care for special needs son. Level 1 trauma hospital with expertise and resources.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Would not recommend Kaiser Sunnyside Med Surg due to concerns about union page and staffing numbers.
Certain surgeons are better; overall hospital care is safe.
It's really good, my favorite. Nurses take patient care seriously, collaborate, monitor fetal heart rate, prioritize concerns, and include patients in decision-making.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Ascension Providence Hospital, Southfield And Novi demonstrates average overall patient satisfaction. However, one area of concern is the hospital's long ER wait time, with patients waiting for an average of over 3 hours to be seen and treated. Additionally, the hospital does not effectively treat conditions such as heart attacks, resulting in patients having to return for further treatment. The same issue arises with heart failure, as the hospital does not effectively treat this condition to prevent readmissions. Furthermore, Ascension Providence Hospital, Southfield And Novi face challenges with high infection rates.
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