CareLuminate Quality and Safety Report
Three Rivers Health
701 S HEALTH PARKWAY
THREE RIVERS, MI
(269) 273-9602
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
59%
Weak: Bottom 20% Hospital
Based on 59% of 188 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
57%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Three Rivers Health but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Quality of care in hospital varies by unit, some excel while others fall short.
Nurses Say it Straight
These comments are not from nurses at Three Rivers Health but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Quality of care in hospital varies by unit, some excel while others fall short.
Great teamwork, but staffing ratios are a downside. Good doctors and nurses. Would recommend for family members.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data for Three Rivers Health, it can be determined that the hospital provides an average level of overall patient satisfaction. In terms of mortality rates, Three Rivers Health demonstrates average performance across all measured categories. Additionally, the hospital maintains an average emergency room wait time, with patients typically being seen and treated within a 2-3 hour timeframe. Notably, Three Rivers Health excels in treating conditions such as heart failure, resulting in a lower likelihood for patients to require readmission. However, the hospital faces challenges in maintaining low infection rates, indicating a need for improvement in this area.
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