CareLuminate Quality and Safety Report
St JOE Mercy Hospital System Livonia
36475 FIVE MILE ROAD
LIVONIA, MI
(734) 655-4800
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 1,652 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at St JOE Mercy Hospital System Livonia but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Decent quality of care, great place for our family, wouldn't hesitate to recommend Olathe.
Highly skilled and capable doctors and nurses, confident and comfortable with their level of care, compared to healthcare options in Kansas City.
Good hospital, caring doctors, competent nurses. Prefer over other hospitals. Some downsides, but Olathe tries to accommodate.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Quality of care is excellent; exceptional care is provided in the women's service line.
Would recommend high-risk women go to Overland Park for delivery; Level III NICU, but no ECMO, trachs, or complex heart surgeries.
Depends on what they need to be seen for. Excellent care for neurological issues, but understaffed and high turnover rate in cardiology.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Nurses Say it Straight
These comments are not from nurses at St JOE Mercy Hospital System Livonia but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Decent quality of care, great place for our family, wouldn't hesitate to recommend Olathe.
Highly skilled and capable doctors and nurses, confident and comfortable with their level of care, compared to healthcare options in Kansas City.
Good hospital, caring doctors, competent nurses. Prefer over other hospitals. Some downsides, but Olathe tries to accommodate.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Quality of care is excellent; exceptional care is provided in the women's service line.
Would recommend high-risk women go to Overland Park for delivery; Level III NICU, but no ECMO, trachs, or complex heart surgeries.
Depends on what they need to be seen for. Excellent care for neurological issues, but understaffed and high turnover rate in cardiology.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Good place for care, trust the physicians and nursing staff, would recommend to family, comfortable letting them care for me.
Highly recommended research hospital with a wide range of specialties, exceptional care, and capability to handle complex cases.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
St JOE Mercy Hospital System Livonia has an average overall patient satisfaction rating. While the hospital performs at an average level in terms of mortality rates, it is important to note that it has a longer than average emergency room wait time, with patients waiting for over 3 hours on average to be seen and treated. Additionally, the hospital does not excel in effectively treating conditions like heart attacks and heart failure, which may result in patients needing to return to the hospital for further care.
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