CareLuminate Quality and Safety Report
Metrowest Medical Center
115 LINCOLN STREET
FRAMINGHAM, MA
(508) 383-1000
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
48%
Warning: Bottom 5% Hospital
Based on 48% of 568 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
43%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Metrowest Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
I work with great people, doctors communicate well, and the nurses provide excellent care.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Truman is preferred due to its smaller size, allowing for a more personal experience compared to the larger KU hospital.
Recommend hospital, but choose doctors/nurses carefully.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Nurses Say it Straight
These comments are not from nurses at Metrowest Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
I work with great people, doctors communicate well, and the nurses provide excellent care.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Truman is preferred due to its smaller size, allowing for a more personal experience compared to the larger KU hospital.
Recommend hospital, but choose doctors/nurses carefully.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Metrowest Medical Center may have some areas of concern regarding its quality of care based on the CMS HCAHPS patient ratings and quality data. Overall patient satisfaction appears to be low, and patients have reported significant challenges with staff responsiveness to their needs. Additionally, concerns have been raised regarding the cleanliness of the hospital and the ability for patients to have a quiet rest. The hospital also experiences long wait times in the emergency room, with patients waiting on average over 3 hours to be seen and treated. However, it is worth noting that Metrowest Medical Center does an above-average job in ensuring that patients at the hospital do not acquire infections.
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