CareLuminate Quality and Safety Report
Faulkner Hospital-Brigham And Women's
1153 CENTRE STREET
BOSTON, MA
(617) 983-7000
Patient
Recommendation
Strong: Top 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
79%
Strong: Top 20% Hospital
Based on 79% of 618 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
81%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Faulkner Hospital-Brigham And Women's but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Highly recommended hospital for family members.
Quality is good at times, but staffing issues are decreasing overall care quality.
Depends on the person they see.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Exceptional care. Incredibly strong nurses. Genuine care. Saint Luke's on the Plaza cannot match the quality of care. East is unmatched.
Nurses Say it Straight
These comments are not from nurses at Faulkner Hospital-Brigham And Women's but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Highly recommended hospital for family members.
Quality is good at times, but staffing issues are decreasing overall care quality.
Depends on the person they see.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Exceptional care. Incredibly strong nurses. Genuine care. Saint Luke's on the Plaza cannot match the quality of care. East is unmatched.
Quality of care is good, we work hard to meet medical needs and consider overall well-being.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Faulkner Hospital-Brigham And Women's demonstrates high overall patient satisfaction. However, patients may experience a lengthy wait time, averaging over 3 hours, before being seen and treated in the emergency room. The hospital struggles with effectively treating conditions like heart failure and pneumonia, resulting in patients needing to return for further care. Additionally, Faulkner Hospital-Brigham And Women's has faced challenges regarding high infection rates.
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