CareLuminate Quality and Safety Report
Good Samaritan Medical Center
235 NORTH PEARL STREET
BROCKTON, MA
(508) 427-3000
Patient
Recommendation
Warning: Bottom 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
51%
Warning: Bottom 5% Hospital
Based on 51% of 687 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
47%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Good Samaritan Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Less confidence in Truman Hospital due to witnessed missed diagnoses, disregarded patient complaints, and high workload.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Variable quality of care, some doctors untrustworthy.
Better seek care elsewhere. Staffing issues, overwhelmed staff, unable to establish connection with patients.
Quality of care needs improvement, nursing shortage, high physician turnover, focus on profit, lacking necessary equipment, issues within our hospital.
Poor quality of care with patients arriving from the floor with bad IVs and covered in stool or urine, sometimes without a gown.
Nurses Say it Straight
These comments are not from nurses at Good Samaritan Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
It's a great place, like a one-stop shop, with all specialties. Exceptional care is provided to our patients.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Less confidence in Truman Hospital due to witnessed missed diagnoses, disregarded patient complaints, and high workload.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
I believe Centerpoint hospital has been working hard to improve its reputation; I would definitely recommend it.
Variable quality of care, some doctors untrustworthy.
Better seek care elsewhere. Staffing issues, overwhelmed staff, unable to establish connection with patients.
Quality of care needs improvement, nursing shortage, high physician turnover, focus on profit, lacking necessary equipment, issues within our hospital.
Poor quality of care with patients arriving from the floor with bad IVs and covered in stool or urine, sometimes without a gown.
Quality of care is excellent; exceptional care is provided in the women's service line.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Good Samaritan Medical Center has received low overall patient satisfaction and patients have reported significant challenges with staff responsiveness to their needs. Additionally, patients have expressed concerns regarding their ability to have a quiet rest in the hospital. The hospital has a long wait time in the emergency room, as it takes on average over 3 hours for patients to be seen and treated. While the hospital does not excel in treating conditions like heart failure to prevent readmissions, it does have exceptional protocols to ensure that patients at the hospital do not acquire infections.
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