CareLuminate Quality and Safety Report
Winchester Hospital
41 HIGHLAND AVENUE
WINCHESTER, MA
(781) 729-9000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 871 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Winchester Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Good hospital, but long ER wait times due to lack of available beds.
"Wakemed Cary is amazing, doctors listen and cooperate. They investigate and involve nurses in patient care. Great experience."
Not recommended for bariatric surgery, but good care for pneumonia or similar conditions.
Overall, care is good, but staffing hinders quality.
Kaiser is well-managed, nothing to improve.
Standalone ER, serves community. Transfer labor/delivery & pediatrics cases. People come based on personal connections.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Challenges in ER, but care improves greatly in our unit.
Nurses Say it Straight
These comments are not from nurses at Winchester Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Good hospital, but long ER wait times due to lack of available beds.
"Wakemed Cary is amazing, doctors listen and cooperate. They investigate and involve nurses in patient care. Great experience."
Not recommended for bariatric surgery, but good care for pneumonia or similar conditions.
Overall, care is good, but staffing hinders quality.
Kaiser is well-managed, nothing to improve.
Standalone ER, serves community. Transfer labor/delivery & pediatrics cases. People come based on personal connections.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Challenges in ER, but care improves greatly in our unit.
Great care, but lacking due to staffing and overwhelming workload. Might not be timely or as expected, due to lack of resources and availability.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Winchester Hospital consistently earns high overall patient satisfaction scores according to CMS HCAHPS ratings. However, it is important to note that the hospital does experience longer wait times in the Emergency Room, with an average of over 3 hours for patients to be seen and treated. In terms of treatment outcomes, the hospital does not perform well in effectively managing conditions such as heart failure and pneumonia, resulting in a higher likelihood of patients needing to return to the hospital for further care.
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