CareLuminate Quality and Safety Report
Newton-Wellesley Hospital
2014 WASHINGTON STREET
NEWTON, MA
(617) 243-6000
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 546 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Newton-Wellesley Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
Not recommended. Limited services and lack of complexity in patient care. Competent at stabilizing, but not experienced with serious illnesses.
Avoid hospital, few specialties, inexperienced staff, lack trust.
Not recommended for bariatric surgery, but good care for pneumonia or similar conditions.
Resources & teamwork amazing. Great physicians on call at night. Always have physicians available; not common elsewhere.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
Decent quality of care, great place for our family, wouldn't hesitate to recommend Olathe.
Definitely recommend having a baby at Olathe Medical Center, L&D is isolated and we don't float.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Nurses Say it Straight
These comments are not from nurses at Newton-Wellesley Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
High-quality care, highly recommend hospital. Majority of patients satisfied. Patients are at the center of our care.
Not recommended. Limited services and lack of complexity in patient care. Competent at stabilizing, but not experienced with serious illnesses.
Avoid hospital, few specialties, inexperienced staff, lack trust.
Not recommended for bariatric surgery, but good care for pneumonia or similar conditions.
Resources & teamwork amazing. Great physicians on call at night. Always have physicians available; not common elsewhere.
You'll get quick and efficient treatment for urgent care, but less severe issues may have a wait time. Admission might mean 12-24 hours in the Emergency Department.
Decent quality of care, great place for our family, wouldn't hesitate to recommend Olathe.
Definitely recommend having a baby at Olathe Medical Center, L&D is isolated and we don't float.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Definitely recommend loved ones to receive care
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Newton-Wellesley Hospital receives an average overall patient satisfaction rating. Patients have reported that there can be delays in the care team meeting their needs, as well as concerns regarding the ability to have a quiet rest in the hospital. Additionally, the hospital's emergency department has a long wait time, with patients waiting for over 3 hours on average before being seen and treated. It is worth noting that the hospital does not excel in treating conditions such as heart failure to prevent patients from needing to return to the hospital.
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