CareLuminate Quality and Safety Report
New England Baptist Hospital
125 PARKER HILL AVENUE
BOSTON, MA
(617) 754-5800
Patient
Recommendation
Outstanding: Top 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
90%
Outstanding: Top 5% Hospital
Based on 90% of 275 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
95%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at New England Baptist Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is average to above average.
Decent quality of care in our hospital.
Quality of care is great, staff is likable.
Level of care at hospital is outstanding
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Nurses Say it Straight
These comments are not from nurses at New England Baptist Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is average to above average.
Decent quality of care in our hospital.
Quality of care is great, staff is likable.
Level of care at hospital is outstanding
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Challenges in ER, but care improves greatly in our unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data for New England Baptist Hospital, it is evident that overall patient satisfaction is exceptionally high. Patients consistently report that nurse communication is excellent, and the staff is notably responsive to their needs, meeting them very quickly. Furthermore, patients express high appreciation for the hospital's cleanliness. However, it is important to note that the hospital faces challenges in managing high infection rates.
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