CareLuminate Quality and Safety Report
Beth Israel Deaconess Medical Center
330 BROOKLINE AVENUE
BOSTON, MA
(617) 667-7000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
74%
Above Average: Top 50%
Based on 74% of 3,707 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
75%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Beth Israel Deaconess Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, every nurse goes above and beyond.
Quality of care is very good, trust colleagues with family members. However, understaffed, challenging to provide individualized care. Nursing staff works hard.
Certain surgeons are better; overall hospital care is safe.
Labor and Delivery: Amazing care.
Stroke unit: Excellent care heard.
Highly recommend hospital for quality care.
WakeMed Raleigh definitely has better care. The staff is well-trained, conscientious, and there is a lot of love and dedication.
Exceptional care, prioritize patients and families above all.
Highly recommend hospital for mother/baby care, complete confidence in department. Would not recommend residency clinic for OB/GYN services.
Absolutely recommend this hospital, exceptional care received for my family member, top quality.
Nurses Say it Straight
These comments are not from nurses at Beth Israel Deaconess Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, every nurse goes above and beyond.
Quality of care is very good, trust colleagues with family members. However, understaffed, challenging to provide individualized care. Nursing staff works hard.
Certain surgeons are better; overall hospital care is safe.
Labor and Delivery: Amazing care.
Stroke unit: Excellent care heard.
Highly recommend hospital for quality care.
WakeMed Raleigh definitely has better care. The staff is well-trained, conscientious, and there is a lot of love and dedication.
Exceptional care, prioritize patients and families above all.
Highly recommend hospital for mother/baby care, complete confidence in department. Would not recommend residency clinic for OB/GYN services.
Absolutely recommend this hospital, exceptional care received for my family member, top quality.
"For ER, great nurses and excellent doctors. But for floor care, it varies depending on the unit and nurse."
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Beth Israel Deaconess Medical Center receives an average overall patient satisfaction rating. Some patients have reported that the care team can be slow at times in meeting their needs. Additionally, the hospital has a long ER wait time, with patients waiting for over 3 hours on average to be seen and treated. Unfortunately, the hospital does not excel in treating conditions such as heart attacks, heart failure, and pneumonia, resulting in a higher rate of patients needing to return for further treatment.
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