CareLuminate Quality and Safety Report
Beth Israel Deaconess Hospital - Needham
148 CHESTNUT STREET
NEEDHAM, MA
(781) 453-3002
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
67%
Below Average: Bottom 50% Hospital
Based on 67% of 640 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
67%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Beth Israel Deaconess Hospital - Needham but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Quality of care good, but understaffed like all hospitals.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Quality of care is great, staff is likable.
Depends on the person they see.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Nurses Say it Straight
These comments are not from nurses at Beth Israel Deaconess Hospital - Needham but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Quality of care good, but understaffed like all hospitals.
Exceptional compassion towards patients and families. Highly recommend St. Joseph hospital for loved ones, dedicated to addressing concerns.
Quality of care is great, staff is likable.
Depends on the person they see.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Quality of care is good overall, but varies by unit.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Beth Israel Deaconess Hospital - Needham, based on CMS HCAHPS patient ratings and quality data, demonstrates average overall patient satisfaction. However, patients have reported significant challenges regarding staff responsiveness to their needs. Concerns have also been raised by patients about the ability to have a quiet rest in the hospital, and it is worth noting that the hospital has a long ER wait time, with an average wait of over 3 hours for patients to be seen and treated. Additionally, the hospital has faced challenges with high infection rates.
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Beth Israel Deaconess Medical Center
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Estimated Nurse Recommendation
BOSTON
Above Average: Top 50%
75%
of Nurses Recommend to Their Loved Ones