CareLuminate Quality and Safety Report
Mercy Medical CTR
271 CAREW STREET
SPRINGFIELD, MA
(413) 748-9000
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 887 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Mercy Medical CTR but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care depends on specific floors, recommend going where trust in care provided.
Decent quality of care, great place for our family, wouldn't hesitate to recommend Olathe.
Great care, physicians competent. Hospitals need better communication and information sharing. Important to have advocate. Busy, but seasoned nurses helpful.
Overworked nurses, lack of care on regular floors. ER constantly full with burnout. Recommend NICU and trauma.
Confident in loved ones coming, unique services, high specialty level in certain areas.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Quality of care varies based on factors including stress level, patient load, and staffing; sometimes we have 5-6 patients.
Quality of care declined recently.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Nurses Say it Straight
These comments are not from nurses at Mercy Medical CTR but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care depends on specific floors, recommend going where trust in care provided.
Decent quality of care, great place for our family, wouldn't hesitate to recommend Olathe.
Great care, physicians competent. Hospitals need better communication and information sharing. Important to have advocate. Busy, but seasoned nurses helpful.
Overworked nurses, lack of care on regular floors. ER constantly full with burnout. Recommend NICU and trauma.
Confident in loved ones coming, unique services, high specialty level in certain areas.
Unsafe patient-staff ratio, difficult to provide quality care, steer family away, poor staffing, overcrowded hallways, long wait times, lack of privacy.
Quality of care varies based on factors including stress level, patient load, and staffing; sometimes we have 5-6 patients.
Quality of care declined recently.
Staffing issues have impacted the quality of care; unsure which hospital to recommend.
Overall, the nurse feels that the quality of care in their hospital is good, but wishes they could do more.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Mercy Medical CTR has an average overall patient satisfaction rating. However, it is important to note that the hospital experiences a long ER wait time, with patients waiting for over 3 hours on average to be seen and treated. Furthermore, Mercy Medical CTR has faced challenges with high infection rates.
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