CareLuminate Quality and Safety Report
Signature Healthcare Brockton Hospital
680 CENTER STREET
BROCKTON, MA
(508) 941-7000
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
56%
Weak: Bottom 20% Hospital
Based on 56% of 474 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
53%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Signature Healthcare Brockton Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Mostly comfortable, excel in cardiology, majority of hospitalists are excellent, lack expertise in certain specialties, ICU's care and knowledge level needs improvement, young nurses lack experience.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
Good care, but depends on the individual.
Not recommending due to lack of designated pediatrics unit, as I've seen patients of different ages together.
Nurses Say it Straight
These comments are not from nurses at Signature Healthcare Brockton Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Mostly comfortable, excel in cardiology, majority of hospitalists are excellent, lack expertise in certain specialties, ICU's care and knowledge level needs improvement, young nurses lack experience.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
Good care, but depends on the individual.
Not recommending due to lack of designated pediatrics unit, as I've seen patients of different ages together.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Signature Healthcare Brockton Hospital has an average overall patient satisfaction rating. Patients have reported that the care team can be slow in meeting their needs. Concerns have been raised regarding the ability to have a quiet rest in the hospital. In terms of mortality rates, the hospital is average in every category. However, the hospital experiences a long wait time in the emergency room, with patients waiting for over 3 hours on average to be seen and treated. In terms of treatment effectiveness, the hospital does not perform well in treating conditions like heart failure, resulting in higher rates of patients needing readmission. On the positive side, the hospital excels in ensuring that patients do not acquire infections during their stay, surpassing average performance in this area.
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