CareLuminate Quality and Safety Report
Berkshire Medical Center
725 NORTH STREET
PITTSFIELD, MA
(413) 447-2000
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
53%
Concerning: Bottom 10% Hospital
Based on 53% of 384 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
50%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Berkshire Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Less confidence in Truman Hospital due to witnessed missed diagnoses, disregarded patient complaints, and high workload.
Truman is preferred due to its smaller size, allowing for a more personal experience compared to the larger KU hospital.
Would recommend for Ed, doctors knowledgeable, attending involved. Inpatient setting lacks resources, nurses burned out, semi-private rooms.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Excellent care, best possible for all.
Truly exceptional care, hardworking team, life-saving efforts, amazing unity.
Nurses Say it Straight
These comments are not from nurses at Berkshire Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Less confidence in Truman Hospital due to witnessed missed diagnoses, disregarded patient complaints, and high workload.
Truman is preferred due to its smaller size, allowing for a more personal experience compared to the larger KU hospital.
Would recommend for Ed, doctors knowledgeable, attending involved. Inpatient setting lacks resources, nurses burned out, semi-private rooms.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
Professional, efficient, confident in immediate care. Excellent transitions and collaboration with regular staff. Challenging with temporary staff, but overall seamless care.
Quality of care is very good, not outstanding. Some staff members seem inadequately trained, but teamwork, cohesiveness, and management support are outstanding.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Excellent care, best possible for all.
Truly exceptional care, hardworking team, life-saving efforts, amazing unity.
"Nurses in Manteca show greater care, unlike other hospitals where sometimes calls for help go unanswered."
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Berkshire Medical Center's quality of care can be summarized by reviewing the CMS HCAHPS patient ratings and quality data. The average overall patient satisfaction indicates a moderate level of satisfaction among patients. Feedback from patients highlights that the care team may occasionally be slow in meeting their needs, and there are concerns regarding the ability to have a restful experience in terms of noise level. In terms of measured mortality rates, the hospital performs at an average level across all categories. It is noteworthy that the hospital's emergency department faces longer wait times, with patients experiencing an average wait of over 3 hours before receiving treatment. However, the hospital excels in treating conditions like pneumonia, aiming to provide effective care to prevent patients from needing readmission.
Nearby Hospitals
Fairview Hospital
GREAT BARRINGTON
Patient Recommendation
Estimated Nurse Recommendation
Outstanding: Top 5% Hospital
95%
of Nurses Recommend to Their Loved Ones
Samaritan Hospital Of Troy, New York
Patient Recommendation
Estimated Nurse Recommendation
TROY
Below Average: Bottom 50% Hospital
62%
of Nurses Recommend to Their Loved Ones
Southwestern Vermont Medical Center
Patient Recommendation
Estimated Nurse Recommendation
BENNINGTON
Above Average: Top 50%
76%
of Nurses Recommend to Their Loved Ones
Columbia Memorial Hospital
Patient Recommendation
Estimated Nurse Recommendation
HUDSON
Weak: Bottom 20% Hospital
54%
of Nurses Recommend to Their Loved Ones
Albany Medical Center Hospital
Patient Recommendation
Estimated Nurse Recommendation
ALBANY
Weak: Bottom 20% Hospital
57%
of Nurses Recommend to Their Loved Ones