CareLuminate Quality and Safety Report
Cooley Dickinson Hospital Inc,The
30 LOCUST STREET
NORTHAMPTON, MA
(413) 582-2000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
74%
Above Average: Top 50%
Based on 74% of 657 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
75%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Cooley Dickinson Hospital Inc,The but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Decent quality of care in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Nurses Say it Straight
These comments are not from nurses at Cooley Dickinson Hospital Inc,The but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Decent quality of care in our hospital.
Quality is good at times, but staffing issues are decreasing overall care quality.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Cooley Dickinson Hospital Inc,The offers high overall patient satisfaction, indicating a positive experience for those seeking care. The hospital's mortality rates are on par with the national average, suggesting an average level of patient outcomes. However, one notable area for improvement is the hospital's lengthy ER wait time, with patients waiting over 3 hours on average to be seen and treated. Additionally, the hospital has faced challenges with high infection rates, highlighting the need for enhanced measures to ensure patient safety in this aspect.
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