CareLuminate Quality and Safety Report
Greater Baltimore Medical Center
6701 NORTH CHARLES STREET
BALTIMORE, MD
(443) 849-2000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
71%
Above Average: Top 50%
Based on 71% of 876 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
71%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Greater Baltimore Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overland is okay, not amazing but not awful either. It's just an average hospital.
Confident in loved ones coming, unique services, high specialty level in certain areas.
Overworked nurses, lack of care on regular floors. ER constantly full with burnout. Recommend NICU and trauma.
Overwhelmed staff on regular med surge floors, would prefer sending family to another hospital, due to insufficient staffing.
Good quality care, personable staff, compassionate work.
Great care, physicians competent. Hospitals need better communication and information sharing. Important to have advocate. Busy, but seasoned nurses helpful.
Good care for loved ones at this hospital.
Excellent care, well staffed.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Nurses Say it Straight
These comments are not from nurses at Greater Baltimore Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overland is okay, not amazing but not awful either. It's just an average hospital.
Confident in loved ones coming, unique services, high specialty level in certain areas.
Overworked nurses, lack of care on regular floors. ER constantly full with burnout. Recommend NICU and trauma.
Overwhelmed staff on regular med surge floors, would prefer sending family to another hospital, due to insufficient staffing.
Good quality care, personable staff, compassionate work.
Great care, physicians competent. Hospitals need better communication and information sharing. Important to have advocate. Busy, but seasoned nurses helpful.
Good care for loved ones at this hospital.
Excellent care, well staffed.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Would not recommend Kaiser Sunnyside Med Surg due to concerns about union page and staffing numbers.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Greater Baltimore Medical Center has an average overall patient satisfaction rating. Additionally, patients have reported that at times the care team can be slow in meeting their needs. The hospital also has a long emergency room wait time, with patients typically waiting over 3 hours to be seen and treated. However, the hospital stands out in ensuring that patients do not acquire infections during their stay, demonstrating exceptional infection prevention measures.
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