CareLuminate Quality and Safety Report
Carroll Hospital Center
200 MEMORIAL AVENUE
WESTMINSTER, MD
(410) 848-3000
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
59%
Weak: Bottom 20% Hospital
Based on 59% of 1,277 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
57%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Carroll Hospital Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Depends on the care needed, but for general illnesses, we provide good care; specialized treatment should be sought elsewhere.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Nurses Say it Straight
These comments are not from nurses at Carroll Hospital Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"I would prefer them to go to Dameron. Honestly, I would have them come because I would be there. There are nurses I would trust with my family."
Depends on what they're looking for. Strong CT, cardiothoracic program. AHA-certified with stroke treatments, but all done via telehealth. Uncomfortable with Stanford consultations. Not for pediatrics.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Depends on the care needed, but for general illnesses, we provide good care; specialized treatment should be sought elsewhere.
"Our care is pretty good. We don't get enough credit. We are a smaller community hospital and we do pretty good work there."
Providence Hospital: Large facility with a sense of community care. I would feel confident receiving care here.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Highly skilled staff and expertise in doctors make Portland Adventist a top choice for quality care.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Carroll Hospital Center has received low overall patient satisfaction ratings, as reported by the CMS HCAHPS patient ratings and quality data. Patients have noted that the care team at the hospital can be slow in meeting their needs at times. Furthermore, the hospital currently experiences a long average ER wait time of over 3 hours for patients to be seen and treated. However, it is worth noting that the hospital performs above-average in ensuring that patients do not acquire infections during their stay. Conversely, the hospital's performance in effectively treating conditions such as pneumonia, resulting in lower readmission rates, has been deemed subpar.
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