CareLuminate Quality and Safety Report
Western Maryland Regional Medical Center
12500 WILLOWBROOK ROAD
CUMBERLAND, MD
(240) 964-7000
Patient
Recommendation
Concerning: Bottom 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
55%
Concerning: Bottom 10% Hospital
Based on 55% of 1,473 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
52%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Western Maryland Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"I'd be good in my ICU, but med-surg floors have high turnover rate. MedSurg nurses lack comprehensive care, history knowledge. Don't want family in towers due to safety."
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Mostly comfortable, excel in cardiology, majority of hospitalists are excellent, lack expertise in certain specialties, ICU's care and knowledge level needs improvement, young nurses lack experience.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Nurses Say it Straight
These comments are not from nurses at Western Maryland Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
"I'd be good in my ICU, but med-surg floors have high turnover rate. MedSurg nurses lack comprehensive care, history knowledge. Don't want family in towers due to safety."
Culture of safety is top priority, best in area; would choose prestigious hospital for surgery without hesitation.
I would definitely recommend my friends and neighbors to come here for both elective and emergency care because we're pretty good.
There are areas for improvement, good community hospital overall, but for critical issues, seek treatment elsewhere.
Mostly comfortable, excel in cardiology, majority of hospitalists are excellent, lack expertise in certain specialties, ICU's care and knowledge level needs improvement, young nurses lack experience.
Limited specialties, recommend bigger hospitals for specific needs, transfer and wait for beds sometimes.
Our hospital provides good care with a dedicated nursing staff despite limited resources.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Kaiser is well-managed, nothing to improve.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Western Maryland Regional Medical Center has an average overall patient satisfaction rating. Patients have reported that there can be some delays in meeting their needs from the care team. The hospital displays an average performance in all measured mortality rates. The emergency room wait time is lengthy, with patients waiting for over 3 hours on average to be seen and treated. However, Western Maryland Regional Medical Center is commendable in their efforts to prevent infections among patients, performing above the average in this aspect of care.
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