CareLuminate Quality and Safety Report
Peninsula Regional Medical Center
100 EAST CARROLL AVENUE
SALISBURY, MD
(410) 546-6400
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
65%
Below Average: Bottom 50% Hospital
Based on 65% of 774 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
64%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Peninsula Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Poor quality of care with patients arriving from the floor with bad IVs and covered in stool or urine, sometimes without a gown.
Quality of care not good. Severely short-staffed. Hinders ability to provide adequate nursing care. Difficult patient staffing ratios.
Overall, care is good, but staffing hinders quality.
Avoid hospital, few specialties, inexperienced staff, lack trust.
Difficult for outsiders, resources sufficient but care may be delayed. Displeased with medication handling during pandemic crisis.
Recommend hospital, but choose doctors/nurses carefully.
Definitely recommend Truman for medical, trauma, and critical care; concerns with surgery department. Very good care quality overall.
Quality of care varies at our hospital; some nurses are compassionate and dedicated, while others are motivated solely by pay.
Nurses Say it Straight
These comments are not from nurses at Peninsula Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Lack of attention to patients. Concerned about understaffing and lack of communication. Patients unaware of treatment. Focus on documentation and money. Inadequate resources.
Poor quality of care with patients arriving from the floor with bad IVs and covered in stool or urine, sometimes without a gown.
Quality of care not good. Severely short-staffed. Hinders ability to provide adequate nursing care. Difficult patient staffing ratios.
Overall, care is good, but staffing hinders quality.
Avoid hospital, few specialties, inexperienced staff, lack trust.
Difficult for outsiders, resources sufficient but care may be delayed. Displeased with medication handling during pandemic crisis.
Recommend hospital, but choose doctors/nurses carefully.
Definitely recommend Truman for medical, trauma, and critical care; concerns with surgery department. Very good care quality overall.
Quality of care varies at our hospital; some nurses are compassionate and dedicated, while others are motivated solely by pay.
Quality of nurses decreased, recommend St. Joseph's, staffing and management issues, struggles on medical-surgical floor, inefficient transfers for neuro patients.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Peninsula Regional Medical Center receives an average overall patient satisfaction rating. One area of concern is the significantly long wait time in the emergency department, where patients are seen and treated after an average duration of over 3 hours. Additionally, the hospital has room for improvement in effectively treating conditions such as pneumonia to minimize the likelihood of patients needing readmission. However, the hospital exceeds expectations in its efforts to prevent infections among its patients, demonstrating above-average performance in this aspect.
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