CareLuminate Quality and Safety Report
Frederick Health Hospital
400 WEST SEVENTH ST
FREDERICK, MD
(240) 566-3300
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
63%
Below Average: Bottom 50% Hospital
Based on 63% of 1,132 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
62%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Frederick Health Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overworked nurses, lack of care on regular floors. ER constantly full with burnout. Recommend NICU and trauma.
Confident in loved ones coming, unique services, high specialty level in certain areas.
Overland is okay, not amazing but not awful either. It's just an average hospital.
Not recommending hospital, ED unit lacking, insufficient patient care.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Valley Baptist hospital is definitely preferable over our hospital.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
Definitely encourage my family to come here. Quality care is really good, excellent doctors.
Nurses Say it Straight
These comments are not from nurses at Frederick Health Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overworked nurses, lack of care on regular floors. ER constantly full with burnout. Recommend NICU and trauma.
Confident in loved ones coming, unique services, high specialty level in certain areas.
Overland is okay, not amazing but not awful either. It's just an average hospital.
Not recommending hospital, ED unit lacking, insufficient patient care.
ICU is strong, received award, ED is chaotic, biggest in the area, challenging to manage.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Valley Baptist hospital is definitely preferable over our hospital.
Quality of care varies, challenging on busy days. Staffing improved but still need more trained nurses and doctors in pediatrics.
Definitely encourage my family to come here. Quality care is really good, excellent doctors.
Understaffed but dedicated nurses strive to provide quality care despite challenging conditions, going above and beyond for patients.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Frederick Health Hospital demonstrates average overall patient satisfaction. However, patients have reported that the care team can be slow at times in meeting their needs. Additionally, the hospital has multiple significant high-patient-mortality concerns. Another area of concern is the hospital's long emergency room wait time, with patients waiting on average over 3 hours to be seen and treated. Furthermore, the hospital has encountered challenges with high infection rates. These findings highlight important aspects of the hospital's quality of care.
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