CareLuminate Quality and Safety Report
University Of Maryland Medical Center
22 SOUTH GREENE STREET
BALTIMORE, MD
(410) 328-8667
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
75%
Above Average: Top 50%
Based on 75% of 810 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
76%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at University Of Maryland Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is very good, trust colleagues with family members. However, understaffed, challenging to provide individualized care. Nursing staff works hard.
Hospital quality good, but for specialized care (cardiology, oncology), suggest KU or Saint Luke's.
It's great! Patients well cared for, quality care is really good. Would recommend to family.
Complete confidence in quality of care, would recommend to loved ones.
Definitely recommend this facility. Enjoy working here and full confidence in quality of care provided to patients.
Best place for quality care.
Absolutely the best place in the county to have a baby, confident in the care, excited for my grandchild's birth.
Labor and Delivery: Amazing care.
Stroke unit: Excellent care heard.
Children's Ed and the OR are good places. Personally, confident about family going to WakeMed Raleigh.
Nurses Say it Straight
These comments are not from nurses at University Of Maryland Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Quality of care is very good, trust colleagues with family members. However, understaffed, challenging to provide individualized care. Nursing staff works hard.
Hospital quality good, but for specialized care (cardiology, oncology), suggest KU or Saint Luke's.
It's great! Patients well cared for, quality care is really good. Would recommend to family.
Complete confidence in quality of care, would recommend to loved ones.
Definitely recommend this facility. Enjoy working here and full confidence in quality of care provided to patients.
Best place for quality care.
Absolutely the best place in the county to have a baby, confident in the care, excited for my grandchild's birth.
Labor and Delivery: Amazing care.
Stroke unit: Excellent care heard.
Children's Ed and the OR are good places. Personally, confident about family going to WakeMed Raleigh.
Care depends on placement and needs. Some units lack kindness and grace, impacting nursing team.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
The University of Maryland Medical Center has achieved high overall patient satisfaction, which reflects the quality of care provided. However, patients should be aware that the hospital experiences long ER wait times, with an average wait of over 3 hours for patients to be seen and treated. Additionally, the hospital does not effectively treat conditions such as heart attacks, heart failure, and pneumonia, resulting in patients needing to return for further care. However, in the area of infection control, the hospital performs above-average, ensuring patient safety by minimizing the risk of infections.
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