CareLuminate Quality and Safety Report
Stephens Memorial Hospital
181 MAIN STREET
NORWAY, ME
(207) 743-5933
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
77%
Good: Top 25% Hospital
Based on 77% of 229 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
79%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Stephens Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Hospitals aren't what you think they are, the reality is quite complex.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Nurses Say it Straight
These comments are not from nurses at Stephens Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Hospitals aren't what you think they are, the reality is quite complex.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Excellent care, challenges with staffing, transfer to OHSU for surgery.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Stephens Memorial Hospital has achieved high overall patient satisfaction, with patients consistently reporting that the staff responds quickly and efficiently to their needs. The hospital excels in meeting patient needs promptly, with staff demonstrating excellent responsiveness. When it comes to mortality rates, Stephens Memorial Hospital performs at an average level across all measured areas. Moreover, the hospital is commendable in ensuring a low emergency room wait and treatment time, with patients being seen within two hours. Additionally, the hospital demonstrates proficiency in treating conditions such as pneumonia, effectively preventing patients from needing readmission.
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of Nurses Recommend to Their Loved Ones
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of Nurses Recommend to Their Loved Ones