CareLuminate Quality and Safety Report
Houlton Regional Hospital
20 HARTFORD STREET
HOULTON, ME
(207) 532-2900
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
69%
Below Average: Bottom 50% Hospital
Based on 69% of 64 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
69%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Houlton Regional Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Quality of care is average to above average.
Quality of care is great, staff is likable.
Highly recommended hospital for family members.
Nurses Say it Straight
These comments are not from nurses at Houlton Regional Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Overall, good job, caring nurses, lack of medical oversight impacting care quality.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
Quality of care is average to above average.
Quality of care is great, staff is likable.
Highly recommended hospital for family members.
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Houlton Regional Hospital provides quality care to its patients as reflected in the CMS HCAHPS patient ratings and quality data. The hospital maintains an average ER wait time, ensuring that patients are seen and treated within a reasonable timeframe of 2-3 hours. Additionally, Houlton Regional Hospital excels in effectively treating conditions such as pneumonia, resulting in reduced instances of patients needing to return to the facility for further care.
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FORT KENT
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of Nurses Recommend to Their Loved Ones