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CareLuminate Quality and Safety Report

Penobscot Bay Medical Center

6 GLEN COVE DRIVE
ROCKPORT, ME
(207) 921-8000

Patient 
Recommendation

Below Average: Bottom 50% Hospital

Patient Feedback

Nurse Feedback

Registered Nurse Feedback

68%
Below Average: Bottom 50% Hospital

Based on 68% of 421 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.

Estimated Nurse Recommendation
68%

of Nurses Recommend to Their Loved Ones

CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.

How Does CareLuminate Estimate The Nurse Recommendation Score?

With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42). 

While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US. 

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Nurses Say it Straight

We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:

Nurses Say it Straight

These comments are not from nurses at Penobscot Bay Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Very good care, small hospital, limited services, up-to-date facilities

Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.

Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.

Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.

Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.

Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.

Quality of care is great, staff is likable.

Quality of care is average to above average.

Highly recommended hospital for family members.

Nurses Say it Straight

These comments are not from nurses at Penobscot Bay Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.

Very good care, small hospital, limited services, up-to-date facilities

Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.

Excellent handling of stroke patients in the Emergency Department, but delays and lower quality care in med-surg floors.

Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.

Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.

Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.

Quality of care is great, staff is likable.

Quality of care is average to above average.

Highly recommended hospital for family members.

Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.

Summary of Hospital-Reported Data

The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:

Penobscot Bay Medical Center demonstrates high overall patient satisfaction. The hospital maintains average mortality rates across all measurements. Patients experience an average ER wait time, with an average duration of 2-3 hours from arrival to treatment. However, the hospital faces challenges in effectively treating conditions such as pneumonia, which may result in patients having to return for further care. Additionally, Penobscot Bay Medical Center faces difficulties in managing infection rates.

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Penobscot Bay Medical Center
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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

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of Nurses Recommend to Their Loved Ones

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Estimated Nurse Recommendation
DAMARISCOTTA
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of Nurses Recommend to Their Loved Ones

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