CareLuminate Quality and Safety Report
St Mary's Regional Medical Center
93 CAMPUS AVENUE - PO BOX 291
LEWISTON, ME
(207) 777-8100
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
74%
Above Average: Top 50%
Based on 74% of 305 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
75%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
Learn More With Our Recently Published:
0
Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at St Mary's Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Quality is good at times, but staffing issues are decreasing overall care quality.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality of care is average to above average.
Quality of care is great, staff is likable.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Quality of care is good overall, but varies by unit.
Quality of care good, but understaffed like all hospitals.
Nurses Say it Straight
These comments are not from nurses at St Mary's Regional Medical Center but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Quality is good at times, but staffing issues are decreasing overall care quality.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Quality of care is average to above average.
Quality of care is great, staff is likable.
Perform high-quality care, but expect long wait times. Nice ICU, good team of physicians, surgeons, and providers. Overall, really good job.
Quality of care is good overall, but varies by unit.
Quality of care good, but understaffed like all hospitals.
Highly recommend hospital, no hesitation sending family here. Quality of care definitely above average.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
St Mary's Regional Medical Center demonstrates high overall patient satisfaction according to CMS HCAHPS patient ratings. In addition, the hospital maintains an average emergency room wait time, with patients being seen and treated within 2-3 hours on average.
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