CareLuminate Quality and Safety Report
Northern Light Mercy Hospital
144 STATE STREET
PORTLAND, ME
(207) 879-3000
Patient
Recommendation
Excellent: Top 10% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
86%
Excellent: Top 10% Hospital
Based on 86% of 533 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
90%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Northern Light Mercy Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Depends on the person they see.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Quality is good at times, but staffing issues are decreasing overall care quality.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very good care, small hospital, limited services, up-to-date facilities
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Nurses Say it Straight
These comments are not from nurses at Northern Light Mercy Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Trust the quality of care, feel safe here receiving treatment in our hospital.
Depends on the person they see.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Nurses stretched thin, skimping on personalized care. Admit for general issues, but if acutely ill, things might get missed. Ship loved ones elsewhere.
Quality is good at times, but staffing issues are decreasing overall care quality.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Very good care, small hospital, limited services, up-to-date facilities
Limited services, specialized areas best, but not for having a baby due to lack of maternity specialist.
Great care, concerns about upper floor staff. High turnover, lack of established culture. Limited services, not recommended for certain things.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Northern Light Mercy Hospital consistently receives high overall patient satisfaction ratings. In terms of mortality rates, the hospital falls within the average range for all measured categories. However, it is important to note that the hospital's emergency room experiences a lengthy wait time, with patients waiting an average of over 3 hours before being seen and treated.
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