CareLuminate Quality and Safety Report
The General
3600 FLORIDA BLVD, SUITE 2020
BATON ROUGE, LA
(225) 381-6393
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 70 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at The General but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
It's okay, but could be better. Amazing travelers, but problematic long term staff.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Nurses Say it Straight
These comments are not from nurses at The General but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Reservations about care quality, uncomfortable bringing family, residents still learning, physicians don't listen, not enough time to educate, shortages, concerned about safety.
Excellent quality of care with skilled team, teamwork, collaboration, and adequate staff including residents, interns, and nursing students.
Some departments provide better care, but my department is run well. There are often issues with understaffing and past errors.
Good hospital, no problem with someone going, not as advanced in technology, environment needs updating.
Overall, the nurse does not recommend the ED due to issues and disagrees about referring loved ones because of the quality of care.
Unsafe practices, old and disconnected systems, poor safety practices. Don't go there, I wouldn't refer my loved ones to Dameron Hospital.
It's okay, but could be better. Amazing travelers, but problematic long term staff.
Good care, great nurses, but policies need improvement. Challenging finding them; better accessibility needed for prompt access.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Lodi hospital is really good at taking care of patients, with caring nurses who do their best to ensure the best treatment.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
The General is an average-performing hospital based on the CMS HCAHPS patient ratings and quality data. In terms of mortality rates, the hospital demonstrates average outcomes across all measured areas. Additionally, the hospital maintains an average emergency room (ER) wait time, with patients typically being seen and treated within 2-3 hours. It is important to note that The General has faced challenges regarding high infection rates, but this issue is being addressed.
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