CareLuminate Quality and Safety Report
Ochsner Medical Center-Kenner
180 WEST ESPLANADE AVENUE
KENNER, LA
(504) 464-8065
Patient
Recommendation
Weak: Bottom 20% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
60%
Weak: Bottom 20% Hospital
Based on 60% of 254 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
58%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Ochsner Medical Center-Kenner but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Nurses Say it Straight
These comments are not from nurses at Ochsner Medical Center-Kenner but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Recommended for cardiac events, but limitations in resources can cause delays, particularly for non-cardiac cases. Top-rated for cardiac care in Kansas City.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Limited services. Room for improvement. Not recommended. Great for Strokes and ICU, but not ER.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Don't go to Dameron, policies and processes are not well put together, staff is unhappy, management doesn't pay attention to teams.
Quality of care good, limited specialties, ask about medical needs before recommending, proud of nurses and physicians.
Smaller hospital allows for more personalized care and attention to patients due to fewer patients to care for.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Ochsner Medical Center-Kenner provides an average level of care as indicated by the CMS HCAHPS patient ratings and quality data. The hospital achieves an average overall patient satisfaction rating. In terms of mortality rates, the hospital's performance is found to be average across all measured areas. The average ER wait time is also comparable to similar healthcare facilities, with patients being seen and treated within an average timeframe of 2-3 hours. Notably, the hospital demonstrates exceptional attention to patient safety, diligently preventing infections among patients in their care.
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