CareLuminate Quality and Safety Report
Our Lady Of The Lake Surgical Hospital
1700 W LINDBERG DRIVE
SLIDELL, LA
(985) 641-0600
Patient
Recommendation
Outstanding: Top 5% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
88%
Outstanding: Top 5% Hospital
Based on 88% of 178 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
92%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Our Lady Of The Lake Surgical Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Nurses Say it Straight
These comments are not from nurses at Our Lady Of The Lake Surgical Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Excellent care, 10/10. Personal experience confirms exceptional care, great staff, and high quality service at this hospital.
The hospital is okay, not too bad, but challenging due to frequent staff turnover, particularly in the ED.
Overall, the nurse feels the hospital has good quality of care, a strong sense of family, and knowledge of each other. However, some departments are stronger than others, with the ER currently being the weakest.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
Definitely recommend hospital, good quality care with competent nurses and doctors implementing evidence-based practices.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Overall, good care, outdated facilities, competent doctors, dedicated staff, highly skilled nursing, good patient care.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Not a very nice hospital, but ER doctors are good. Nursing care can be inconsistent, working on improving.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Our Lady Of The Lake Surgical Hospital consistently maintains a high level of patient satisfaction. Patients have reported excellent nurse communication, along with prompt response from the staff in meeting their needs efficiently. The hospital has received positive feedback regarding its cleanliness and quiet atmosphere. While the hospital demonstrates average performance in measured mortality rates, it faces challenges in controlling infection rates. These factors collectively contribute to the overall quality of care at Our Lady Of The Lake Surgical Hospital.
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