CareLuminate Quality and Safety Report
Christus Ochsner Lake Area Hospital
4200 NELSON ROAD
LAKE CHARLES, LA
(337) 474-6370
Patient
Recommendation
Good: Top 25% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
78%
Good: Top 25% Hospital
Based on 78% of 172 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
80%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Christus Ochsner Lake Area Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Highly recommended hospital for family members.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Nurses Say it Straight
These comments are not from nurses at Christus Ochsner Lake Area Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Great hospital that cares for employees, provides good benefits, and stands out in their commitment to quality care.
Good care, recommend St. Luke's for accommodating patients, no discharge without proper follow-up.
Unsafe, understaffed, business-focused. Recommend the Plaza, better care, staffing ratios the same, residents, fellows, attending physicians at Barnes Jewish.
The nursing staff is incredible, but the lack of resources and physician availability would influence my opinion on Menorah.
Good hospital, not recommended for ED due to lack of support staff. Other hospitals have more resources for safe patient care.
Highly recommended hospital for family members.
Emergency Dept recommended for better care, floor nurses less welcoming due to heavy patient load.
Better care in ICU/critical care, new grads in med/surg, low staffing ratios affect quality of care.
Striving for best care, focusing on patient satisfaction, proud of being recognized as top 100 hospital, only one in Tracy.
Not recommend for all family, but good overall. Top cardiology surgeon. Recommend specific unit. Coworkers welcoming. Solid staff. Manager and peers are supportive. Tricky location. High drug overdose and homeless population.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, Christus Ochsner Lake Area Hospital demonstrates high overall patient satisfaction. Patients have expressed positivity towards the hospital's quiet atmosphere. In terms of mortality rates, the hospital falls within average levels. Additionally, the hospital's emergency room wait time is typical, with patients generally being seen and treated within the timeframe of 2-3 hours. However, it is important to note that the hospital faces challenges with high infection rates.
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