CareLuminate Quality and Safety Report
East Jefferson General Hospital
4200 HOUMA BLVD
METAIRIE, LA
(504) 454-4000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
70%
Above Average: Top 50%
Based on 70% of 1,159 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
70%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at East Jefferson General Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
We provide good care, but sometimes lack sufficient CNAs.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Certain surgeons are better; overall hospital care is safe.
Nurses Say it Straight
These comments are not from nurses at East Jefferson General Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Covenant has strong values, motto is 'everyone matters', and aims to provide the best care for every individual.
Covenant is one of the best hospitals, but I have concerns about the quality of care during the COVID pandemic.
We provide good care, but sometimes lack sufficient CNAs.
Collaborative approach, good quality. Floors sometimes struggle; ICU has excellent nurse-to-patient ratios.
Overall feeling: Hospital care could be better post-pandemic; budget issues lead to cheaper supplies; core staff underappreciated; travel nurses given better incentives.
Legacy Emanuel: overall recommended, outlying hospitals inconsistent, violence-prone population, witnessed safety disasters, encounters with individuals carrying weapons, improving safety measures.
Our systems hinder us, we miss truly listening to patients. Failed treatments and lack of comprehensive care. Advocate needed 24/7.
Poor staffing, unsupportive management, staffing crisis, inadequate care, patients lack necessary service and attention.
Certain surgeons are better; overall hospital care is safe.
Labor and Delivery: Amazing care.
Stroke unit: Excellent care heard.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
East Jefferson General Hospital is an average-performing healthcare facility based on the CMS HCAHPS patient ratings and quality data. The overall patient satisfaction is average, indicating a moderate level of satisfaction among patients. In terms of mortality rates, the hospital performs at an average level across all measured indicators. However, it is noteworthy that the hospital excels in preventing infections among its patients. On the other hand, it is important to note that East Jefferson General Hospital has a relatively long ER wait time, with patients having to wait for over 3 hours on average before being seen and treated.
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