CareLuminate Quality and Safety Report
West Carroll Memorial Hospital
706 ROSS STREET
OAK GROVE, LA
(318) 428-3237
Patient
Recommendation
Below Average: Bottom 50% Hospital
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
68%
Below Average: Bottom 50% Hospital
Based on 68% of 83 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
68%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at West Carroll Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Quality of care good, but understaffed like all hospitals.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Quality of care is average to above average.
Decent quality of care in our hospital.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Nurses Say it Straight
These comments are not from nurses at West Carroll Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Amazing care, amazing staff. Great discussions with physicians. High level of care and attention. Unable to do certain procedures.
Very comfortable for family in ER, but strongly urge going somewhere else for higher level of care.
Depends on reason for care, aware of patient needs, advise against if necessary care not provided, multiple factors involved.
Quality of care good, but understaffed like all hospitals.
Highly recommend hospital, especially cardiology department. Shortage of staff, but not as dire as it seems.
Great nurses, poor management, staffing issues, recommend other hospitals, lack of specialty doctors.
Quality of care is average to above average.
Decent quality of care in our hospital.
"Not recommended. Quality of care lacking, unsure if due to younger/newer staff or specific training."
Excellent care from coworkers, but not enough time for each patient. Common challenge in healthcare. Committed to doing our best.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Based on the CMS HCAHPS patient ratings and quality data, West Carroll Memorial Hospital demonstrates an average performance in various aspects of care. The hospital's mortality rates are within the expected range compared to other healthcare facilities. Additionally, patients can expect an average emergency room wait time, with an average duration of 2-3 hours for assessment and treatment. However, it is worth noting that the hospital faces challenges in controlling infection rates, which may require further attention and improvement. Overall, West Carroll Memorial Hospital provides care that aligns with industry standards, while areas of concern warrant careful consideration.
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