CareLuminate Quality and Safety Report
Lake Charles Memorial Hospital
1701 OAK PARK BLVD
LAKE CHARLES, LA
(337) 494-3000
Patient
Recommendation
Above Average: Top 50%
Patient Feedback
Nurse Feedback
Registered Nurse Feedback
72%
Above Average: Top 50%
Based on 72% of 540 interviewed patients who would definitely recommend this hospital. Interviews completed as part of HCAHPS patient feedback surveys. Public data not collected by CareLuminate.
Estimated Nurse Recommendation
73%
of Nurses Recommend to Their Loved Ones
CareLuminate does not have nurse interviews for this hospital currently, but is estimating the Nurse Recommendation Score based on the strong relationship between patient feedback and nurse feedback.
How Does CareLuminate Estimate The Nurse Recommendation Score?
With over 1,000 nurses having participated with CareLuminate to date, we have found that the relationship between hospital patient recommendation ratings and nurse recommendation ratings is very strong (p<.001, R-squared = .42).
While the two ratings are often similar, the comments from nurses are extremely important because they show an important 'inside view' into strengths or concerns in a hospital. CareLuminate is working towards offering nurse insights into every hospital in the US.
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Nurses Say it Straight
We have not started to research this hospital, but you can see what comments are for hospitals with similar patient satisfaction rates:
Nurses Say it Straight
These comments are not from nurses at Lake Charles Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, care is good, but staffing hinders quality.
Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.
Avoid hospital, few specialties, inexperienced staff, lack trust.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Depends on what they need to be seen for. Excellent care for neurological issues, but understaffed and high turnover rate in cardiology.
Quality of care not good. Severely short-staffed. Hinders ability to provide adequate nursing care. Difficult patient staffing ratios.
Good hospital, but long ER wait times due to lack of available beds.
Quality of care in our hospital is really good.
Highly skilled and capable doctors and nurses, confident and comfortable with their level of care, compared to healthcare options in Kansas City.
Nurses Say it Straight
These comments are not from nurses at Lake Charles Memorial Hospital but are instead nurse comments from hospitals with a similar size and quality ratings for illustration of what feedback from nurses at a hospital of this size and quality might be.
Overall, care is good, but staffing hinders quality.
Excellent care, great teamwork, happy staff, supportive management, feels like family, patient safety priority, great place to work.
Avoid hospital, few specialties, inexperienced staff, lack trust.
For neurology or stroke, definitely recommend our hospital. For other medical conditions, advise seeking treatment elsewhere.
Depends on what they need to be seen for. Excellent care for neurological issues, but understaffed and high turnover rate in cardiology.
Quality of care not good. Severely short-staffed. Hinders ability to provide adequate nursing care. Difficult patient staffing ratios.
Good hospital, but long ER wait times due to lack of available beds.
Quality of care in our hospital is really good.
Highly skilled and capable doctors and nurses, confident and comfortable with their level of care, compared to healthcare options in Kansas City.
Confident in bringing adult loved ones, but iffy about MedSurg unit due to overworked nurses and inconsistent care.
Summary of Hospital-Reported Data
The Centers for Medicare and Medicaid Services requires hospitals to collect and report on hospital quality and patient satisfaction data. While the data can be dated (collected 1 to 4 years ago) the insights are an important view into hospital safety and quality. We looked through all of this data, and here is our summary of what we found:
Lake Charles Memorial Hospital receives an average overall patient satisfaction rating. Patients have expressed appreciation for the quiet atmosphere of the hospital. However, it is important to note that the hospital has a lengthy emergency room wait time, with an average of over 3 hours for patients to be seen and treated. On the positive side, the hospital demonstrates proficiency in treating conditions like heart attacks, resulting in a lower likelihood of patients needing to return for further care. However, the hospital has faced challenges with high infection rates.
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